darajplay Privacy Policy

This Privacy Policy explains how darajplay ("darajplay", "we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the darajplay website, mobile application, and related services.

darajplay is committed to handling your personal data responsibly and transparently. We understand that privacy is important — especially when it comes to financial transactions and online gaming. That is why we have built our data practices around the principle of collecting only what is necessary and protecting everything we hold.

By registering an account on darajplay or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please stop using darajplay and contact support to close your account.

This policy should be read alongside the darajplay Terms and Conditions, which govern your use of the platform as a whole.

darajplay collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number and email address
• Account username and password (stored in hashed form — never in plain text)
• Identity documents submitted for KYC verification (national ID, passport, or equivalent)
• Communication records when you contact darajplay support

Information generated by your use of darajplay:

• Login timestamps, session duration, and device information
• IP address and approximate geographic location
• Game history, bet amounts, and wagering activity
• Deposit and withdrawal transaction records
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

Information from payment processors:

• Transaction confirmation references from bKash, Nagad, and Rocket
• Transaction amounts and timestamps
• The mobile number associated with the payment (to match against your registered account)

darajplay uses the personal data we collect for the following purposes:

darajplay does not use your personal data for any purpose not listed above without first obtaining your explicit consent.

darajplay processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the darajplay service you have signed up for — including account management, game access, and payment processing.
• Legal obligation: darajplay is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: darajplay processes certain data — such as IP addresses and device information — to protect the platform from fraud, abuse, and security threats. This processing is proportionate and does not override your privacy rights.
• Consent: Where darajplay processes your data for marketing purposes, we do so only on the basis of your explicit opt-in consent. You can withdraw this consent at any time.

darajplay uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players use the site so we can make it better.

Types of cookies used by darajplay:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options. Disabling these may affect your experience.
• Analytics cookies: Help darajplay understand which pages are visited most, how long players spend on each section, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to marketing communications. These help darajplay show you relevant promotions based on your activity on the platform.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your darajplay account.

darajplay does not sell, rent, or share your personal data with third parties for their own commercial purposes. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposit or withdrawal. They operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Where darajplay uses a third-party KYC service to verify your identity documents, that provider receives only the documents and data required for verification. They are contractually prohibited from using your data for any other purpose.
• Legal authorities: darajplay may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory directive. darajplay will notify you of such disclosure where legally permitted to do so.
• Platform security providers: darajplay works with fraud detection and cybersecurity partners who may process certain technical data (such as IP addresses and device fingerprints) to protect the platform. These partners are bound by strict data processing agreements.

darajplay takes the security of payment data extremely seriously. Here is exactly how payment information is handled on the darajplay platform:

• When you initiate a deposit via bKash, Nagad, or Rocket, you are redirected to or interact directly with the payment gateway. darajplay never sees your mobile banking PIN or full account credentials.
• darajplay receives a transaction reference number and confirmation of the amount deposited. This reference is stored in your account transaction history.
• The mobile number associated with your payment is matched against your registered darajplay account number to confirm ownership. This is a security measure to prevent third-party deposits.
• All transaction records are stored in encrypted form and are accessible only to authorised darajplay staff for account management and fraud prevention purposes.
• darajplay retains transaction records for a minimum of five years to comply with financial record-keeping obligations.

darajplay retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and legitimate business needs.

• Active accounts: All account data is retained for the duration of your registration with darajplay.
• Closed accounts: Following account closure, darajplay retains your identity and transaction records for a minimum of five years to comply with anti-money laundering and financial record-keeping regulations.
• Support communications: Records of support interactions are retained for two years after the last communication.
• Marketing data: If you withdraw your marketing consent, your data is removed from marketing lists within 48 hours. Suppression records (confirming your opt-out) are retained indefinitely to prevent accidental re-subscription.
• Self-excluded players: Self-exclusion records are retained for a minimum of seven years to prevent re-registration during the exclusion period.

When data is no longer required, darajplay deletes or anonymises it securely. Anonymised data may be retained for statistical and analytical purposes indefinitely, as it can no longer be linked to any individual.

As a darajplay player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request.